Client Manager – Valencia

Become the trusted advisor for Luminary Bank's institutional clients. We're seeking a senior Client Manager to oversee onboarding, engagement, and relationship management, ensuring exceptional service delivery and long-term client success in the digital banking space.

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As Client Manager at Luminary Bank, you'll be the cornerstone of our client relationships, acting as the primary contact throughout the entire client lifecycle. This role goes beyond account management—you're a strategic partner who understands client needs, aligns tailored solutions, and ensures consistently excellent service delivery.

You'll work with institutional clients in fintech, payments, and digital banking, building trust through deep understanding of their business models and financial requirements. Your ability to coordinate cross-functional teams and manage complex onboarding processes will be crucial to your success.

We're looking for someone with exceptional diplomatic skills, a client-first mindset, and the ability to be both a trusted advisor and an effective internal advocate. If you excel at building relationships and have a proven track record in client success, we want to hear from you.

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End-to-End Client Ownership

Act as the primary contact for prospective and existing clients throughout their entire lifecycle
Understand client business models and financial needs to align tailored product solutions
Build long-term trust and ensure relationship continuity

Onboarding & Engagement Oversight

Lead and coordinate client onboarding processes in collaboration with Compliance, Legal, Risk, and Operations
Ensure smooth transitions from prospect to active client status with clear communication and structured processes
Maintain oversight of all engagement activities and deliverables

Service Delivery & Experience Management

Monitor client satisfaction and service performance across all touchpoints (platform, communication, support)
Ensure consistent, high-quality service delivery in line with agreed standards
Act as a client advocate internally, escalating issues and ensuring prompt resolution

Internal Coordination & Communication Control

Route client queries and needs to appropriate departments while ensuring internal alignment
Safeguard consistency and accuracy in all external communications
Maintain comprehensive records of decisions, action points, and correspondence

Relationship Reporting & Client Insight

Track client sentiment, activity levels, and potential disengagement risks
Summarize feedback and communicate client expectations to senior management and product teams
Support Risk and Compliance with context for client tiering or exception reviews

What We're Looking For:

5+ years in client relationship management, account leadership, or client success within fintech, payments, banking, or digital assets
Proven ability to manage high-value institutional clients and align internal teams toward service delivery
Strong interpersonal, diplomatic, and stakeholder management skills
Understanding of AML/KYC, GDPR, and MiCA frameworks
Experience with CRM tools and communication tracking systems
Fluent English is required; Russian is strongly preferred; additional languages are a plus

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